FAQs

What does it cost?

Projects start at $15,000, which covers a streamlined scope with a focused set of deliverables.

From there, investment scales based on creative complexity, number of assets, talent, set design, production requirements, and usage. More involved concepts, larger deliverable sets, or expanded usage will naturally increase the scope.

After a discovery call, we’ll put together a tailored proposal based on what you’re trying to accomplish.

Do you offer retainers?

Yes. We offer 6 and 12 month retainers for brands producing ongoing content, supporting product launches, or building a consistent library of assets throughout the year.

Retainers are structured to create more efficiency and value than producing the same volume through individual projects. By planning ahead, we can batch larger amounts of content within a consistent visual system and give your brand months of assets to roll out over time.

What’s required to book your services?

A signed agreement and a 50% deposit are required to lock in your production dates. Once those are in place, we move directly into pre-production.

When is the second payment due?

The remaining 50% is due once the final deliverables are approved and ready for release.

Do you take rush projects?

Depending on availability, we can accommodate accelerated timelines. Rush projects may require adjusted pricing to account for compressed pre-production, production, and post-production schedules.

What happens if a project is canceled?

If a project is canceled after pre-production has begun, completed work and any non-refundable production expenses remain billable.

Can I request revisions during pre-production?

Yes. Feedback rounds are included based on the agreed scope. Pre-production may include creative treatments, mood boards, storyboards, shot lists, visual direction, and voiceover scripting where needed.

Once creative direction is approved, major changes may require an adjusted scope, timeline, or production fee.

What if feedback slows the timeline?

Timely approvals and consolidated feedback keep projects moving. Delays during pre-production may shift production dates and final delivery accordingly.

When should I send the product?

Please wait until the project agreement is signed. Once confirmed, you’ll receive shipping instructions and delivery details by email.

What happens if a product arrives damaged or late?

We recommend sending extra units whenever possible to account for shipping damage, packaging imperfections, or product handling during production.

If products arrive significantly late or are unusable for production, the shoot may need to be rescheduled and additional costs may apply.

Do I need to pay for set design materials?

Standard set design, props, and production materials are accounted for within the approved proposal. If a specific request falls outside the agreed scope, a revised cost will be provided for approval before moving forward.

Do you provide models for the shoot?

Yes. Hand models can be included as needed based on the agreed scope.

Face talent can also be arranged and may involve additional casting, talent, wardrobe, and hair and makeup costs depending on the production.

Can I join the shoot in person?

Shoot days operate as a closed set to keep production focused and efficient. Since creative direction is finalized during pre-production, clients do not need to attend in person.

Remote attendance is always available for teams that want to stay connected throughout the shoot.

Can I join remotely?

Absolutely. We provide a private remote call-in link so your team can follow along and provide feedback at scheduled checkpoints throughout production.

Do you provide raw footage?

No. We deliver polished, finished content aligned with the approved creative direction. Raw camera files are not included.

What formats are final assets delivered in?

Final assets are delivered in the agreed aspect ratios and platform-ready formats for paid media, social, web, retail, PDPs, and other digital placements.

Custom specifications can be accommodated when provided in advance.

Do you archive project files?

Final assets and project files are archived for 60 days after delivery. Long-term storage is not guaranteed unless arranged in advance.

How is usage handled?

Standard projects include digital and paid media usage as outlined in the proposal.

Broadcast, CTV, OOH, retail media, or other extended usage can be added based on the needs of the campaign.

Do you help market the videos?

We focus on creative strategy, production, and final delivery. While we can provide insight based on campaign experience, we do not manage ongoing media buying, marketing, or distribution.

How long does a typical project take?

Most projects run approximately 4 to 6 weeks from strategy and pre-production through final delivery.

Timing can vary depending on the size of the campaign, production complexity, feedback schedules, and number of deliverables.

How do you use AI?

We use AI selectively during storyboarding and pre-production to explore ideas and visualize creative direction. It’s a planning tool, not a replacement for production.

Is any of the final work AI-generated?

No. Final deliverables are captured in-camera using real products, real lighting, practical effects, and real motion.

Why not use AI for final visuals?

We don’t believe in presenting a version of your product that isn’t real. Everything we deliver is created to reflect the product as it actually exists.

What kind of brands do you work best with?

We’re a strong fit for food, beverage, health & wellness, pet, and other CPG brands that value thoughtful, product-focused creative and want to build a strong visual presence across multiple channels.

Is this right for early-stage brands?

Yes, as long as there’s alignment on scope, investment, and the creative approach.

Whether you’re launching your first major campaign or scaling nationally, the goal is the same: create work that reflects the quality of your product and gives the brand room to grow.

Who might not be the right fit?

If you’re primarily looking for UGC-style content, high-volume low-cost production, or hyper-realistic CGI visuals, we may not be the best fit.